Turn Feedback Into Actionable Insights

Automatically extract complaints, uncover suggestions, and receive weekly intelligence reports from all your review platforms. Make data-driven decisions that fix customers' issues.

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Feedback Analyzed

from Google Maps

2 hours ago

"Great ambiance and friendly staff! The wait was too long though. Would love outdoor seating."

Complaint

Long wait times

Suggestion

Outdoor seating area

Core Features

Everything You Need to Understand Your Guests

Our AI analyzes all your guest feedback across platforms to surface the insights that matter most to your hotel or restaurant.

Complaint Extraction

Catch Issues Before They Become Problems

Our AI automatically identifies and categorizes every complaint from your guest reviews. No more reading through hundreds of entries—get a clear list of what's bothering your guests, ranked by frequency and severity.

Automatic categorization (service, food, cleanliness, amenities)
Trend analysis to spot emerging issues early
Priority scoring based on impact and frequency

Top Complaints This Week

23 total

Food served cold 12 mentions

Noisy hotel rooms 7 mentions

Slow room service 4 mentions

Customer Suggestions

15 this month

Add vegan menu options

Mentioned 8 times

Late checkout option

Mentioned 5 times

Rooftop dining area

Mentioned 3 times

Suggestion Mining

Discover What Guests Really Want

Hidden in guest reviews are goldmines of suggestions. Our AI extracts and aggregates these ideas, showing you exactly what improvements would delight your guests and drive more bookings.

Extract implicit and explicit suggestions
Group similar ideas to identify popular requests
Track implementation impact on future feedback

Automated Reports

Intelligence Delivered to Your Inbox

Get weekly or monthly digest emails with your top complaints, suggestions, and sentiment trends. Stay informed without logging in—perfect for busy hotel managers and restaurant owners.

Choose weekly or monthly delivery
Executive summary with key metrics
Share with your team automatically

Your Weekly Report

Grand Hotel • Dec 23-29

New Feedback

4.3

Avg Rating

Complaints

Top Issue This Week

Check-in wait time increased 15% vs last week

Trending Suggestion

"Add complimentary breakfast"

Platform Integrations

All Your Feedback, One Dashboard

We automatically collect and analyze guest reviews from all major hospitality platforms. Connect once, and let us handle the rest.

Google Maps

Pull feedback from your Google Business Profile automatically

Yelp

Import and analyze all your Yelp feedback in real-time

TrustPilot

Connect your TrustPilot profile for comprehensive insights

TripAdvisor

Import reviews from the world's largest travel platform

Booking.com

Sync hotel and accommodation reviews automatically

OpenTable

Connect restaurant reservations and dining feedback

50K+

Guest Reviews Analyzed Daily

99.9%

Sync Reliability

<5min

Average Sync Time

Simple Pricing

Start Understanding Your Guests Today

Choose the plan that fits your needs. No hidden fees, no surprises.

Free

Get started with basic analytics

$0 /month

Basic feedback analytics

Up to 200 feedback entries

1 platform integration

1 month historic data

Email support

Get Started Free

Pro

Everything you need to turn reviews into insights

$10 /month

AI complaint extraction

Suggestion mining

Weekly/monthly email reports

6 months historic data

Up to 3,000 feedback entries

Priority support

Cancel anytime

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